Introduction :

Shewar is committed to providing a satisfactory shopping experience. This Refund Policy outlines our refund and return procedures.

Eligibility for Refunds :

You may be eligible for a refund if:

• The product is defective or damaged upon receipt.
• The product is not as described in the product listing.
• You received the wrong product.

Refunds for Defective or Damaged Products :

 If you receive a defective or damaged product, please contact our customer support within 7 days of receiving the product.

We will provide instructions for returning the product and processing a refund.

Refunds for Incorrect Products

If you receive the wrong product, please contact our customer support within 7 days of receiving the product.

We will arrange for the return of the incorrect product and the shipment of the correct product.

Non-Refundable Items

The following items are generally non-refundable:

• Perishable goods (e.g., food, beverages)
• Custom-made or personalized items
• Software and digital products

Refund Process

Once we receive the returned product and verify its condition, we will process your refund within 7 business days. The refund will be issued to the original payment method.

Shipping Costs:

Return shipping costs will be covered by [Your COMP] if the return is due to a defective or damaged product or if we sent you the wrong product.

In other cases, the customer will be responsible for return shipping costs.

Exceptions:

 We reserve the right to make exceptions to this Refund Policy at our discretion.

Contact Us:

 If you have any questions about our Refund Policy, please contact our customer support.

Specific Considerations for Egypt:

• Consumer Protection Law: Ensure compliance with Egypt's Consumer Protection Law, which provides specific rights and remedies for consumers.
• Clear Communication: Clearly communicate the refund process and any associated fees or conditions to avoid misunderstandings.
• Local Regulations: Be aware of any local regulations or customs that may impact the refund process.
• Arabic Translation: Consider translating the Refund Policy into Arabic for better understanding by Egyptian customers.

Additional Tips:

• Be fair and transparent: Outline your refund policy clearly and fairly.
• Provide a hassle-free process: Make it easy for customers to return products and initiate refunds.
• Address potential concerns: Anticipate and address common refund concerns.
• Regularly review: Periodically review your refund policy to ensure it remains up-to-date and effective.