Cancellation policy

Introduction:

Shewar is committed to providing a satisfactory shopping experience.

This Cancellation Policy outlines our cancellation procedures.


Eligibility for Cancellations:

 You may be eligible to cancel your order if:

  • The order has not yet been shipped.
  • You have contacted customer support within 2 hours of placing the order.


Cancellation Process:

 To cancel your order provide your order number and reason for cancellation.


Cancellation Fees: 

If you cancel your order after it has been processed but before it has shipped, you may be subject to a cancellation fee.

The cancellation fee will be [Amount] or [Percentage] of the order total.


Exceptions:

 We reserve the right to make exceptions to this Cancellation Policy at our discretion.


Contact Us:

 If you have any questions about our Cancellation Policy.


Specific Considerations for Egypt

  • Consumer Protection Law: Ensure compliance with Egypt's Consumer Protection Law, which provides specific rights and remedies for consumers.
  • Clear Communication: Clearly communicate the cancellation process and any associated fees or conditions to avoid misunderstandings.
  • Local Regulations: Be aware of any local regulations or customs that may impact the cancellation process.
  • Arabic Translation: Consider translating the Cancellation Policy into Arabic for better understanding by Egyptian customers.


Additional Tips

  • Be fair and transparent: Outline your cancellation policy clearly and fairly.
  • Provide a hassle-free process: Make it easy for customers to cancel their orders.
  • Address potential concerns: Anticipate and address common cancellation concerns.
  • Regularly review: Periodically review your cancellation policy to ensure it remains up-to-date and effective.